Dinnerware Process Technician

  • Sausalito, CA
  • Full Time
  • Dinnerware Production
  • Entry Level

About Heath 

Heath Ceramics is a California company making dinnerware and architectural tile of good and enduring design for over 70 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. By taking responsibility for the entire lifecycle, we offer better products and experiences from beginning to end. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work. 

Role Summary

The Process Technician ensures the smooth operation of the dinnerware glazing process by removing non value added tasks from the glazing team.

Essential Role Functions

  • Overseeing a seamless transfer of materials between glazing stations and Bisque warehouse
  • Staying apprised of all inventory levels
  • Transferring bisqueware and greenware between glazing stations and Bisque warehouse
  • Knowledge of all product SKUs, shapes, and glazes
  • Ability to set up and clean pressure vessels
  • Understanding of Heath quality control standards
  • Inspecting bisque and greenware to Heath quality control standards
  • Retrieving and storing product from both gas and electric kilns
  • Loading both gas and electric kilns
  • Understanding of glazing equipment and cleaning procedures
  • Basic understanding of production flow
  • Organize raw materials pallets in the storage shed using the forklift
  • Maintains correct supply of glaze at each glazing station
  • Making sure each glazing station is equipped with the appropriate greenware and glazes
  • Measuring viscosity and specific gravity using the correct equipment
  • Adjusting basic rheological properties including viscosity and specific gravity
  • Understanding screen selection (60 mesh, 80 mesh, or 120 mesh) for base glazes
  • Maintaining glaze storage area at a high standard of safety and cleanliness
  • Basic understanding of the firing and Heath quality control processes
  • Preparing glazes to specification for production 
  • Coordinating with key production employees to maintain optimal quantities of prepared glazes
  • Keeping glaze making station clean and organized as needed
  • Cleaning glaze booths and mopping the glazing area
  • Pouring and dipping production pieces
  • Waste water processing
  • Other duties as assigned 

General Requirements

  • Mastery of logistics: time management and organization
  • Basic understanding of the glazing process
  • Basic understanding of the firing process
  • Basic understanding of Heath quality control standards
  • Operate the forklift
  • Works consistently and precisely
  • Desire to work in a plant environment and to be “hands on”
  • Great people skills: must be patient, flexible, and calm
  • Excellent communication skills
  • Excellent attention to detail
  • Ability to enhance a team
  • Ability to follow strict safety guidelines
  • Ability to follow instructions accurately and in a timely manner


An ideal candidate has very good attention to detail, works efficiently and is always mindful of quality. MUST follow safety procedures. Must have a positive attitude and foster a team environment. MUST be willing to learn from experienced personnel during a thorough training period. Good communication skills are required.

The ideal candidate will have:

  • Ability to drive a forklift
  • Ability to be a self ­starter
  • Demonstrated ability to follow verbal and written instructions in English consistently and accurately
  • Demonstrated ability to be reliable and punctual
  • Demonstrated ability to enhance a team
  • No disciplinary letter in personal file for the last 6 months
  • Proven safety record and respect for safety rules
  • Demonstrated pursuit of quality, improvement and pride in craftsmanship
  • Demonstrated work ethic and respect for the job
  • Willingness to be flexible and accept instruction from team members

Physical Requirements

  • Lifting 50 lbs bags 15-20 times per day
  • Pushing and pulling carts
  • Lifting pressure vessels (40 lbs) 4-8 times per day
  • Reaching, general ADA language
  • Lifting trays repetitively throughout the day

Visual Acuity Requirements (including color, depth perception, and field vision)

The worker is required to have close visual acuity to perform activities such as: preparing and inspecting materials; visual inspection involving small defects, small objects, and/or operation of machines (including inspection); using measurement devices; and visual checks of materials and machinery. The worker will also need visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 

Work Environment/ Hours / Compensation

This position is a full-time, non-exempt role that is on-site at our Sausalito Factory & Showroom. The hours for this position are 5:00 a.m. - 1:30 p.m., Monday through Friday. This is a Union position and begins at $21 hourly. 


We are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401(k) match annually. Our Employee Stock Ownership Plan provides an additional retirement benefit linked to the long term performance of our company. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath Ceramics products.

Proud Equal Opportunity Employer

At Heath, we don’t just accept differences — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to Apply

If you would like to be considered for this position apply through this application form. Thank you for your interest!



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