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People Operations Manager

About Heath


What began as a small-scale pottery in 1948 has evolved into a collection of businesses anchored in designing and making. Led by husband and wife, Robin Petravic & Cathy Bailey, we are shaping the relationship we have to the things we own, and the way we come to own them. Across two factories, four showrooms, two clay studios, a warehouse, website, newsstand, and sewing studio, all in California, we’re a diverse team of about 225 employees, on a mission: to create products of beauty and integrity, while designing, manufacturing, and running our business in a way that’s better for society and our planet. Learn more at

About People + Culture at Heath

We’re committed to a culture where people can do their best work and love doing it, where employees are actively engaged, driven, and aligned. The People Team is responsible for creating a work culture consistent with our mission, vision, and values - providing support, training, vision, and tools to develop our organization. We are an organization that is professional, organized, efficient, serious about accomplishing great things, always open to creative opportunities, uniquely thoughtful in the way we set goals, design focused throughout, and always focused on what’s best for the organization as a whole. Our People Team is committed to delivering excellence in both our day-to-day operations, and in our employee experience. 

The Position

The People Operations Manager owns the operational responsibility for our day-to-day people processes: policies, benefits, compensation, compliance, payroll, HRIS, intranet, union relations, communication tools, and manager resources. We're looking for a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment. This role manages two Generalists and reports into the Head of People + Culture.

Who Will Love This Position

  • Systems thinkers who obsess about employee and candidate experience 

  • Empathetic optimists, with a desire to make organizations their best

  • Those who enjoy sitting at the intersection of people, processes, and company culture


  • Create policies, processes, and workflows that are compliant, efficient, and reflect our values, culture and design focus

  • Serve as liaison to the Union and handle all labor relations matters

  • Oversee payroll processing for both hourly and salaried staff (4 payroll per month, ADP)

  • Liaise with benefit providers (401k, healthcare, workers comp) and oversee data transmissions

  • Oversee the annual 401k and ESOP audits Identify,  implement, and oversee an HRIS system

  • Establish appropriate technology solutions to enhance the employee experience 

  • Create consistent user friendly and professional communication tools

  • Create compensation tools for salaried and hourly non-union employees 

  • Provide mentorship and development for People Team staff


  • Bachelor’s degree or equivalent experience

  • 7+ years of HR operations experience with expertise in payroll and HR systems

  • 3+ years experience managing employees

  • An incredible eye for detail and an exceptionally high bar for quality

  • Ability to build strong relationships and expertly navigate through stakeholder discussions to successful outcomes

  • Advanced verbal communication, initiative, and solid judgment abilities/skills. 

  • Ability to effectively communicate with all levels of management and employees and speak effectively in front of groups. 

  • Excellent organizational and project management skills, specifically, the ability to raise issues in a timely manner, meet deadlines and pay attention to detail 

  • Experience working with a broad range of employees, from hourly employees with minimal job experience to salaried employees with specialized skill areas

  • Knowledge of state and federal employment law

  • Systems and tech savvy

  • Excellent spreadsheet skills

  • Ability to work in our San Francisco and Sausalito offices, with occasional travel to Los Angeles (2-4 times per year)

Bonus Points

  • Prior industry experience in retail, design/creative and manufacturing

  • Familiarity with Google Docs, ADP, and JazzHR

  • Union experience 

  • Experience with employee ownership companies

  • PHR, or other HR certifications

  • Ability to speak Spanish, Vietnamese, or Chinese (sub-dialect: Mien) 



We are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401k match starts after three months on staff. Our Employee Stock Ownership Plan provides an additional retirement benefit linked to the long term performance of our company. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath products.

Sound like a good fit?

If you meet these qualifications and are ready to be part of the Heath experience, please send your resume and a cover letter that speaks directly to the position.

Heath Ceramics is an equal opportunity employer.  Thank you for your interest!


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