About Heath
What began as a small-scale pottery in 1948 has evolved into a collection of businesses anchored in designing and making. Led by husband and wife, Robin Petravic & Cathy Bailey, we are shaping the relationship we have to the things we own, and the way we come to own them. Across two factories, four showrooms, two clay studios, a warehouse, website, newsstand, and sewing studio, all in California, we’re a diverse team of about 225 employees, on a mission: to create products of beauty and integrity, while designing, manufacturing, and running our business in a way that’s better for society and our planet. Learn more at heathceramics.com.
About the Newsstand
We have a unique space called the Heath Newsstand in our San Francisco location. It is an evolving concept space that enables Heath to interact with the Mission community on dynamic levels. The Heath Newsstand is a separate yet intrinsically connected part of the Heath showroom experience in SF.
Expanding on some of the magazines and books we already carry in our showrooms, it features publications on food and design, a variety of magazines and newspapers, international publications, and like any good newsstand, it offers refreshments and snacks. The Newsstand has something for everyone, including our local neighbors and visitors.
Heath showrooms are destinations for a multitude of customers: homeowners, contractors and architects working on behalf of their clients, restaurateurs looking to create that perfect interior aesthetic, designers working on exciting projects and the dreamers that are coming in looking for inspiration.
Position Summary
The Assistant Manager supports the Newsstand Manager at our San Francisco Mission location particularly in the areas of customer service, in preparing the store for business each day, closing procedures and stock handling. This role sits between the sales team and the manager and should represent the sales associates the highest example in all areas of the sales associate role.
Position Notes
Customer Service
_ Ensure that each customer has the best service experience possible within the Newsstand regardless of whether they are traditional retail, dinnerware, tile or trade customer. Is especially focused on potential new customers, interacting with them so that they receive the premier Heath service they expect.
_ Lead by example - demonstrates the highest standards of customer service and motivates the staff to provide an exceptional customer experience. Coach to motivate and encourage the best performance from your team.
_ Work with the Newsstand manager to provide the sales team with the appropriate training to handle all customer types and provide the appropriate kinds of services.
_ Work with the Newsstand manager to provide effective floor management and ensure staff coverage in all areas of the store at all times. There must be a manager on duty leading the sales team at all times.
_ Handle all Shopify POS procedures accurately and be confident in all transaction types or any other service-related topics that help support Heath’s vision of creating and allowing for wonderful customer experience for all of our customer types. Ensure team is confident and consistent tagging customer information to Shopify sales to establish client history and build a database.
Leadership
_ Lead, demonstrate and foster an environment of clear, open, honest communication and progressive feedback on all topics ranging from daily operations through to the Heath company vision. Be the coach for all staff members.
_ Ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
_ Demonstrate effective communication, organization and leadership skills at all times.
_ Support the Heath company vision, enjoy working in an ever-changing progressing work environment and be able to take a leadership position with the team during times of change.
Staffing
_ Work with the Newsstand manager by making suggestions to ensure that the Newsstand is properly staffed at all times to provide the great customer service that Heath customers expect; that all operational activities are planned and scheduled including stock deliveries, floor moves, cleaning, re-pricing etc any activity that is store-operations related. Keep the focus on the customer experience first and plan / prioritize tasks effectively.
_ Be prepared to act quickly and decisively in situations where there are unexplained loss and partner with Newsstand manager to ensure appropriate action is taken.
_ Onboard and train new team members, work together with management and HR to continuously improve and define on-boarding and training program. Focus on key categories to ensure the team is confident in the storytelling and ordering process to achieve business goals.
Operational Best Practices
_Responsible for ensuring the store meets company guidelines in opening and closing standards, staff and zone coverage, cash handling and store security.
_ The role of the supervisor is to support the management team in all appropriate tasks concerning the efficient and effective day to day operations of the store. These tasks include cycle counts, transfer receiving, price label auditing, handling product damage and helping to minimize shrink.
_ Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc. Lead by example and ensure associates comply with all Company policies and procedures.
_ Responsible for ensuring that the fixtures and interior of the store are in good repair and free of noticeable damage. Also responsible for the store exterior and outside areas that are viewed by the customer.
Events
_ Someone who is passionate about being involved with event planning, from coordinating shopping to assembling interesting and thoughtful presentations to complement the story behind the event. No events experience required but enthusiasm is a must.
Financial Management
_ Set daily sales targets for the team and work alongside staff to achieve the goals. Fill out and complete the daily sales sheet and as required on your shifts.
Physical Requirements
_ Ability to stand and walk for extended periods of time.
_ Ability to lift, reach and grasp 30 lbs of merchandise and to push/pull carts and bins of merchandise repeatedly throughout the day.
_ Daily Newsstand activities, including the processing of shipments, merchandising product, and order fulfillment.
Qualifications
_ Excellent organizational and leadership skills.
_ Reputation for producing excellent customer service and as such, great sales.
_ Record of leading and inspiring your team, communicating/training as needed. Track record of providing positive, supportive and effective leadership to your staff.
_ Strong analytical skills, good at math and calculations.
_ A strong and clear communicator along with a sense of humor.
Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401k match starts after three months on staff. Our Employee Stock Ownership Plan provides an additional retirement benefit linked to the long term performance of our company. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath products.
How To Apply
If you would like to be considered for this position, please send your resume and a cover letter that speaks directly to the position. Heath Ceramics is an equal opportunity employer.
Thank you for your interest!
