About Heath
What began as a small-scale pottery in 1948 has evolved into a collection of businesses anchored in designing and making. Led by husband and wife, Robin Petravic & Cathy Bailey, we are shaping the relationship we have to the things we own, and the way we come to own them. Across two factories, four showrooms, two clay studios, a warehouse, website, newsstand, and sewing studio, all in California, we’re a diverse team of about 225 employees, on a mission: to create products of beauty and integrity, while designing, manufacturing, and running our business in a way that’s better for society and our planet. Learn more at heathceramics.com.
About the Newsstand
We have a unique space called the Heath Newsstand in our San Francisco location. It is an evolving concept space that enables Heath to interact with the Mission community on dynamic levels. The Heath Newsstand is a separate yet intrinsically connected part of the Heath showroom experience in SF.
Expanding on some of the magazines and books we already carry in our showrooms, it features publications on food and design, a variety of magazines and newspapers, international publications, and like any good newsstand, it offers refreshments and snacks. The Newsstand has something for everyone, including our local neighbors and visitors.
Heath showrooms are destinations for a multitude of customers: homeowners, contractors, and architects working on behalf of their clients, restaurateurs looking to create that perfect interior aesthetic, designers working on exciting projects and the dreamers that are coming in looking for inspiration.
Position Summary
The Assistant Manager supports the Newsstand Manager at our San Francisco Mission location particularly in the areas of customer service, in preparing the store for business each day, closing procedures and stock handling. This role sits between the sales team and the manager and should represent the sales associates the highest example in all areas of the sales associate role.
Customer Service
Ensure that each customer has the best service experience possible within the Newsstand. Interacting with customers so they receive the premier Heath service they expect.
Lead by example - demonstrates the highest standards of customer service and motivates the staff to provide an exceptional customer experience.
Work closely with the Newsstand manager to provide the sales team with the appropriate training to handle all customer types and range of services.
Handle all Shopify POS procedures accurately and be confident in all transaction types.
Leadership
Lead, demonstrate and foster an environment of clear, open, honest communication and progressive feedback on all topics ranging from daily operations through to the Heath company vision. Be the coach for all staff members.
Ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
Staffing
Work with the Newsstand manager by making suggestions to ensure that the Newsstand is properly staffed at all times.
Onboard and train new team members, work together with management and HR to continuously improve and define onboarding and training program.
Focus on key categories to ensure the team is confident in the storytelling and ordering process.
Operational Best Practices
Responsible for ensuring the store meets company guidelines in opening and closing standards, staff and zone coverage, cash handling and store security.
Responsible for cycle counts, transfer receiving, price label auditing, handling product damage and helping to minimize shrink.
Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
Responsible for ensuring that the fixtures and interior of the store are in good repair and free of noticeable damage. Also responsible for the store exterior and outside areas that are viewed by the customer.
Be prepared to act quickly and decisively in situations where there are unexplained losses and partner with Newsstand manager to ensure appropriate action is taken.
Events
Passionate about being involved with event planning, from coordinating shopping to assemble interesting and thoughtful presentations to complement the story behind the event. No events experience required but enthusiasm is a must.
Physical Requirements
Ability to stand and walk for extended periods of time.
Ability to lift, reach and grasp 30 lbs of merchandise and to push/pull carts and bins of merchandise repeatedly throughout the day.
Daily Newsstand activities, including the processing of shipments, merchandising product, and order fulfillment.
Qualifications
Excellent organizational and leadership skills.
Reputation for producing excellent customer service and as such, great sales.
Record of leading and inspiring your team, communicating/training as needed. Track record of providing positive, supportive and effective leadership to your staff.
Strong analytical skills, good at math and calculations.
A strong and clear communicator along with a sense of humor.
Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401k match starts after three months on staff. Our Employee Stock Ownership Plan provides an additional retirement benefit linked to the long term performance of our company. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath products.
How To Apply
If you would like to be considered for this position, please send your resume and a cover letter that speaks directly to the position. Heath Ceramics is an equal opportunity employer.
Thank you for your interest!
